Who We Are
We are the Bristol Back Pain Clinic of 4.23 Paintworks, Bath Rd, Arno's Vale, Bristol, BS4 3EH (telephone number 0117 972 3518, email address firstname.lastname@example.org). For the purposes of processing your personal data we are the data controller.
Data Protection Principles
In relation to your personal data, we will comply with data protection law. This says that the personal information we hold about you must be:
The Personal Data We Process and What We Do With It
Personal data or information means any information about an individual from which that person can be identified. We do not record any personal data from visitors to our Website but do record personal data from you if you book an appointment online or complete one of our enquiry forms on Facebook or other social media channels. This may include your name, date of birth, email address and phone number. We will retain and use this information to enable us to correspond with you about providing services to you or a Patient on whose behalf you have contacted us. Our lawful basis of processing this data is one of contract. The law on data protection allows us to process your data for certain reasons only, these are classified as legitimate interests. Most commonly, we will use your personal information in the following circumstances:
We will retain this information while we are corresponding with you or providing services to you or to a Patient you represent.
How We Collect Your Data
We collect data about you electronically via online booking forms on our website or enquiry forms on our social channels and any personal data will be kept securely on our electronic systems at all times.
Sharing Your Personal Data
Your data will be shared with colleagues within the Clinic but only where it is necessary for them to undertake their duties. This includes, for example, our chiropractors and osteopaths, or other healthcare professionals working for, at, or on behalf of the Clinic as well as reception staff and / or the Clinic manager. However, please note all personal data provided will be treated as confidential, and will not be given to any other person(s) / organisation(s) without your consent.
Retaining Your Personal Data
We will retain this information for no longer than a 3 month period unless you subsequently become a patient of the Clinic, after which we are legally required by our professional regulators to retain your personal data for a minimum of 8 years, unless you were a child aged 17 years or under when first became a patient, in which case once you have been discharged, the Clinic is required to retain your personal data until you are 25 years old (or 26 if you were 17 when treatment ended). Once we no longer have a lawful use for retaining your information, we will dispose of it in a secure manner that maintains data security.
Your Rights In Relation To Your Data
The law on data protection gives you certain rights in relation to the data we hold on you.
If you want to access, review, verify or correct your data, request we erase your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Clinic in writing or by email to 4.23 Paintworks, Bath Rd, Arno's Vale, Bristol, BS4 3EH or email@example.com.
Your Duty To Inform Us Of Changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your time as a patient with us.
Your Right To Withdraw Consent
Where you have provided consent to the collection, processing and transfer of your data, you have the right to withdraw that consent at any time. There will be no consequences for withdrawing your consent. However, in some cases, we may continue to use the data where so permitted by having a legitimate legal reason for doing so. To withdraw consent, contact the Clinic in writing or by email to 4.23 Paintworks, Bath Rd, Arno's Vale, Bristol, BS4 3EH or firstname.lastname@example.org.
Automated Decision Making and Profiling
We do not use any system which uses automated decision making or profiling in respect of your personal data.
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How to disable cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of cookies. You can find more information about enabling and disabling cookies at http://www.allaboutcookies.org/manage-cookies/
Should You Wish To Complain
If you have any questions about this Privacy Notice or how we handle your information, please contact the Clinic in writing or by email to 4.23 Paintworks, Bath Rd, Arno's Vale, Bristol, BS4 3EH or email@example.com. You have the right to make a complaint at any time to the supervisory authority in the UK for data protection matters, the Information Commissioner’s Office (ICO).